Privacy policy

Leather Maison ("Leather Maison," "we," "us," or "our") operates leathermaison.ae (the "Site"). This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect your personal data when you visit the Site, create an account, contact us, subscribe to marketing, or place an order.

This policy is written to align with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"). Because we may ship internationally, where a customer is located in a jurisdiction with its own data-protection law, such as the EU/UK GDPR, we aim to honor equivalent rights on request where applicable.

1. Who We Are

Leather Maison (Leather Maison FZE, trade license no. 4431812.01, a Free Zone Establishment registered with the Sharjah Publishing City Free Zone Authority, registered address Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates) operates leathermaison.ae.
Leather Maison is responsible for deciding how personal data collected through the Site is used and protected.

Contact: info@leathermaison.ae

2. Information We Collect

a. Information you give us directly

We may collect:

  • name;
  • email address;
  • phone number;
  • shipping and billing address;
  • order details, including products purchased, order value, size/color choices, and personalization, monogramming, engraving, or custom instructions where applicable;
  • account login details if you create an account;
  • customer support messages, return/exchange requests, reviews, survey responses, and other communications you send us;
  • newsletter sign-up and marketing preferences.

b. Information collected automatically

When you use the Site, we may collect:

  • device and browser type;
  • IP address;
  • approximate location;
  • pages viewed;
  • time spent on the Site;
  • referring URLs;
  • click behavior;
  • cart and checkout activity;
  • cookies and similar tracking data.

c. Information from third parties

We may receive information from:

  • Shopify, which hosts the Site and supports our e-commerce operations;
  • payment processors, including payment confirmation and fraud-screening data;
  • shipping and logistics carriers, including delivery status;
  • analytics, advertising, email marketing, and customer support tools connected to the Site;
  • fraud-prevention or security service providers.

We do not knowingly collect sensitive personal data, such as health, religion, biometric data, or similar categories, and we ask that you do not submit such information to us.

3. How We Use Your Information

We use your personal data to:

  • process, fulfill, and deliver your orders;
  • confirm orders, payments, shipping updates, returns, exchanges, and customer support requests;
  • process payments and prevent fraud;
  • manage your account, cart, checkout, and customer experience;
  • provide personalization, monogramming, engraving, or custom order services where requested;
  • communicate with you about your order or inquiry;
  • send marketing communications where you have opted in or where permitted by law;
  • allow you to unsubscribe or manage marketing preferences;
  • maintain accounting, tax, business, and legal records;
  • improve the Site, products, services, and customer experience;
  • protect the Site, our business, customers, and payment systems;
  • comply with legal obligations under UAE law and other applicable laws.

4. Legal Basis for Processing

Where a legal basis is required, we process your personal data on one or more of the following grounds:

  • performance of a contract, such as fulfilling your order;
  • your consent, such as for marketing communications or non-essential cookies where applicable;
  • our legitimate business interests, such as fraud prevention, customer service, website improvement, security, and business operations;
  • compliance with legal obligations, such as accounting, tax, consumer-protection, and regulatory requirements.

5. Sharing Your Information

We share personal data only as necessary with:

  • Shopify, our e-commerce platform provider, which processes and stores customer and order data on our behalf;
  • payment processors to complete transactions securely;
  • shipping and logistics carriers to deliver your order domestically, across the GCC, and internationally;
  • service providers supporting analytics, advertising, email marketing, customer support, fraud prevention, IT, hosting, and business operations;
  • professional advisers, such as accountants, legal advisers, auditors, or insurers where necessary;
  • government, regulatory, customs, law-enforcement, or judicial authorities, where required by law or lawful request.

We do not sell your personal data to third parties.

6. Cookies and Tracking

The Site uses cookies and similar technologies through Shopify and connected tools to:

  • keep your cart and checkout working;
  • remember preferences;
  • maintain account sessions;
  • measure Site performance;
  • understand customer behavior and improve the Site;
  • support marketing and advertising where applicable and where you consent if required.

Depending on our store settings and your cookie preferences, we may use analytics and marketing tools such as Google Analytics, Meta Pixel, email marketing tools, or similar services.

You can control cookies through your browser settings. Disabling essential cookies may affect Site functionality, including cart and checkout features.

7. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send you emails or messages about products, offers, launches, and brand updates.

You may opt out at any time by using the unsubscribe link in our emails or contacting us at info@leathermaison.ae.

Opting out of marketing does not stop essential service messages, such as order confirmations, shipping updates, or customer support communications.

8. International Data Transfers

Because Leather Maison uses global service providers, including Shopify and connected technology, payment, analytics, and logistics providers, your personal data may be processed or stored outside the UAE.

Where this occurs, we rely on contractual, technical, organizational, and service-provider safeguards intended to protect your data to a standard consistent with applicable data-protection laws, including the UAE PDPL where applicable.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, legal, fraud-prevention, dispute-resolution, and business record-keeping purposes.

When personal data is no longer required, we will delete, anonymize, or securely store it in accordance with applicable law and operational requirements.

10. Your Rights

Subject to applicable law, you may request to:

  • access the personal data we hold about you;
  • correct inaccurate or incomplete data;
  • request deletion of your data, subject to legal retention obligations;
  • withdraw consent where processing is based on consent;
  • opt out of marketing communications;
  • object to or restrict certain processing;
  • request information about how your data is processed or transferred.

To exercise your rights, email info@leathermaison.ae. We may need to verify your identity before responding to certain requests. We will respond within a reasonable time in accordance with applicable law.

11. Data Security

We use administrative, technical, and organizational safeguards intended to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure.

We rely on Shopify and our payment providers for secure e-commerce and payment infrastructure, including PCI-DSS-compliant payment processing where applicable. Leather Maison does not store your full card details.

No online system is 100% secure, but we work to protect your information using reasonable safeguards.

12. Children's Privacy

The Site is not directed at individuals under 18. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take appropriate steps to delete it where required.

13. Third-Party Links

The Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their privacy policies before providing personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page or communicated where required by law.

15. Contact Us

Questions or requests regarding this Privacy Policy or your personal data may be sent to:

Leather Maison
Email: info@leathermaison.ae
Website: leathermaison.ae

Phone: +971561132499