Shipping policy

This Shipping Policy explains how and where Leather Maison ships orders placed on leathermaison.ae, how shipping costs are calculated, and what customers should expect after placing an order.

1. Shipping Zones

We currently ship to the following zones:

Available destinations may change from time to time based on courier coverage, customs restrictions, product restrictions, or operational requirements.

2. Shipping Rates

For UAE orders, applicable shipping fees are shown at checkout. For GCC orders, the shipping rate and any applicable charges will be communicated separately before the order is confirmed, based on the item or items ordered, total shipment weight, and destination country.

For GCC and international orders, shipping fees do not include customs duties, import taxes, clearance fees, or other destination-country charges unless expressly stated.

3. Order Processing Time

Orders are normally processed within 1–2 business days after payment confirmation, before dispatch.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Personalized, monogrammed, engraved, made-to-order, or custom items may require additional production time. Any additional production time will be indicated on the product page, at checkout, or communicated to you after order confirmation where applicable.

During launches, promotions, public holidays, or high-volume periods, processing may take longer than usual.

4. Estimated Delivery Time from Dispatch

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the destination, courier operations, customs processing, address accuracy, public holidays, weather, or events outside our control.

"Each piece is handcrafted to order. Please allow 1–2 business days for preparation before dispatch."

"Ordering a gift? We recommend placing your order at least 5 business days in advance for UAE delivery."

5. Customs, Duties, and Taxes for GCC and International Orders

For shipments outside the UAE, the recipient is responsible for any customs duties, import taxes, clearance fees, brokerage fees, or other charges applied by the destination country.

These charges are not included in the product price or shipping fee unless expressly stated at checkout. They may be collected by the carrier, customs authority, or relevant service provider before or upon delivery.

Leather Maison is not responsible for delays caused by customs inspection, customs clearance, unpaid duties/taxes, or destination-country import restrictions.

We recommend checking your country's import rules before placing an order.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and carrier link where available.

Tracking updates depend on the courier and may take some time to appear after dispatch.

7. Address Accuracy

Please ensure your shipping address, phone number, and delivery instructions are complete and accurate at checkout.

Leather Maison is not responsible for delayed, failed, or returned delivery caused by an incorrect, incomplete, or inaccessible address provided by the customer. If an order must be reshipped due to incorrect customer information, additional shipping charges may apply.

8. Failed Delivery, Unclaimed Packages, and Return to Sender

If a package cannot be delivered due to customer unavailability, incorrect address, refusal to accept delivery, unpaid customs charges, or failure to collect the package, the package may be returned to us or held by the carrier.

In such cases, any reshipment costs, return shipping costs, customs fees, or carrier charges may be deducted from any refund or charged to the customer, unless the issue was caused by our error.

9. Lost or Delayed Shipments

If your order does not arrive within the estimated delivery window, please contact us at info@leathermaison.ae with your order number so we can investigate with the carrier.

If a shipment is confirmed lost by the carrier, we will arrange a replacement or refund where appropriate.

10. Damaged Shipments

If your package or item arrives damaged, please contact us within 48 hours of delivery at info@leathermaison.ae with your order number and clear photos of:

• the outer packaging;
• the inner packaging;
• the damaged item;
• the shipping label, if available.

We will review the issue and arrange a replacement, exchange, repair, or refund where appropriate.

11. Contact Us

Questions about shipping may be sent to:

Leather Maison
Email: info@leathermaison.ae
Website: leathermaison.ae

Phone: +971561132499